CRUISE EUROPE CONFERENCE 2018

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Speakers

Crystal Morgan

Crystal Morgan

Director, Deployment Planning, Princess Cruises
Crystal Morgan is the Director Deployment Planning for Princess Cruises.  Crystal has been involved in deployment and itinerary planning since transitioning from the Shore Excursions group in 2002.  In this role, Crystal has expanded the deployment team into a dedicated and passionate group responsible for the planning of the entire Princess Cruises fleet of 18 vessels, ranging from 670 passengers to 3,600 passengers. Crystal was at the strategic core for Princess Cruises’ deployment expansion into the Japan, China and Taiwan markets starting in 2013. Under Crystal’s tenure, Princess Cruises has won numerous itinerary awards, including Best Itineraries from Recommend Magazine for a record-setting 12 times.
 
Crystal travelled the world as an Onboard Shore Excursion Manager with Princess Cruises before moving the corporate offices in Los Angeles.
 
 
Chris Allen

Chris Allen

Vice President, Deployment & Itinerary Planning, Royal Caribbean Cruises Ltd.
Christopher Allen is the Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara   Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations as the industry has expanded globally. Christopher leads a small talented team which works closely with internal stakeholders to develop optimal itineraries for ships as small as 100 guest Celebrity Flora the largest and newest ship in the world Symphony of the Seas.
During his tenure, Royal Caribbean Cruises LTD has more than doubled the number of unique destinations visited and today the brands operate many diverse itineraries calling upon over 500 destinations on all seven continents.  
 
Craig Milan

Craig Milan

Vice President, Itinerary/Destination Development, Virgin Voyages
Craig has held various management positions in the travel industry over the last 35 years. He is currently the VP - Itinerary/Destination Development for Virgin Voyages.  His previous positions include Chief Operating Officer of Brightline (new high speed rail operator in Florida), President of Royal Celebrity Tours at RCL , SVP - Land Operations at RCL, President and CEO of SunTrips/Sunquest, Vice President of E-commerce at the North American Leisure Group and various positions with Eastern Airlines, Continental Airlines, Pan American World Airways and New York Air.
 
Miguel A. Reyna

Miguel A. Reyna

Director Commercial Development, Royal Caribbean Cruises Ltd.
Miguel A. Reyna plans and implements worldwide infrastructure and port developments to support the deployment of Royal Caribbean Cruises Ltd (RCL) fleet. Miguel joined RCL in 2001 and he currently oversees the commercial, operational and financial performance of a multimillion dollar portfolio of worldwide port investments. Miguel and the Commercial Development team continuously evaluate future port development opportunities to anticipate and meet cruise infrastructure demand and work with new and existing destinations around the world to create sustainable business models for infrastructure development. One of his current port developments is the construction of a Miami landmark, the “Crown of Miami”, the newest iconic cruise homeport terminal facility at the Port of Miami scheduled to open in October 2018. The Crown of Miami will serve as the new home for two Oasis class ships, Symphony of the Seas and the Allure of the Seas. 
 
Born in Peru, he holds  a B.S. Degree  in Industrial Engineering from the Universidad of Lima, Peru,  a Master’s Degree  in Policy Analysis from the Harriman School at the State University  of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.
 
Chris Coates

Chris Coates

Commercial Director, Cruise & Maritime Voyages Group

Group Commercial Director of the CMV Group and also a stakeholder in the business having joined the cruise industry back in 1983. During his early career Chris has also worked for CTC Cruise Lines and Astor Cruises in various management positions. Chris was a co-founder of Cruise & Maritime Services launched in 1996 to provide ship brokerage and general sales agency services before being acquired and merged into the new CMV Group of Companies in 2011. Chris is based in the UK with key responsibilities covering vessel deployment and programme, itinerary planning, pricing and yield management and all sales & marketing related commercial activities. As an executive board member, Chris is also part of the international strategic planning, brand and fleet development team.

 

Justin Poulsen

Justin Poulsen

Director, Strategic Pricing & Itinerary Planning, Silversea Cruises
Justin Poulsen is the Director of Strategic Pricing & Itinerary Planning for Silversea Cruises. Appointed to this position in April 2017, he is responsible for the strategic planning of deployment for both Classic and Expedition products and managing the development and rollout of itineraries.  Additionally, he is responsible for strategic pricing and policies, overseeing deployment and itinerary analysis efforts and leading strategic special projects.  Previously, Justin spent 7 years previously at Holland America Line in the Itinerary Planning department and most recently as Director of Pricing & Demand within Revenue Management.
 
Justin graduated from the California Maritime Academy and is a USCG licensed senior navigational officer with experience on ocean-going towing vessels and oceanographic research vessels and is currently an EMBA candidate at Politecnico di Milano.
 
Nicolai Skogland

Nicolai Skogland

Senior Port Operations Manager, Viking Ocean Cruises
Nicolai Skogland is Senior Port Operations Manager at Viking Cruises for the fast growing line’s ocean going ships. He oversees Viking’s relationships with port authorities and agents, the guest turn-around experience and the fleet’s bunkering needs.
 
Originally a Norwegian native, Nicolai moved to Switzerland 3 years ago and now lives in Basel with his family.
 
Lotfi Trabelsi

Lotfi Trabelsi

Manager, Port Operations & Guest Port Services,
Royal Caribbean Cruises Ltd.
 
Lotfi  completed a Hospitality Management degree in 2002 and started off working in Hotels. In 2009, he joined Royal Caribbean International, Lotfi sailed for 6 years on a variety of ships and travelled the world while serving as  Guest Services Manager. He then joined the RCL Cruises Ltd office in the UK in 2015 where at first he was assigned to manage the guest experience for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands in a variety of turnaround ports, now it has been a year that he focuses on the guests and ships experiences in all the Northern European ports. Part of his job is to work and maintain a close relationship with the local ports officials and nominated agents while working with the various internal office based employees. Lotfi also holds a PFSO Certificate and often participates in Ports & Destinations summits
James Cabello

James Cabello

Operations & Product Development Executive, Mystic Cruises,
James Cabello is the Operations & Product Development Executive for Mystic Cruises. He's held various executive roles shoreside as well as officer positions on board over the past 25 years.  His primary responsibility is creating unique Ocean/Experiential itineraries for both their major charter clients and FIT guests focusing on customization and uniqueness wherever possible. James is also responsible for the Port Operations, Shore Excursions and will later co-develop the onboard product and entertainment. Previously, James was one of the original SeaDream Yacht Club members where he became Vice President - Deployment, Destinations, Land Programs & Charter Operations. During his tenure as VP, he increased the destination portfolio by 82% and implemented nearly 200 new destinations and expeditions. Before SeaDream, James travelled the globe as Cruise Director/Entertainer for Seabourn, Sea Goddess, Holland America Line, Sun Line/Royal Olympic (Stella Solaris), Costa Crociere and with American Hawaii Cruises. He is passionate at building and maintaining close relationships with the port /dmc agencies, local partners and friends he's acquired at nearly 650 destinations worldwide. 
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